London Cableway

Introduction

As a trusted mechanical, electrical and technical partner, Norton provides full lifecycle support from design and installation to maintenance and compliance across high-performance estates and complex environments.

Norton’s approach prioritises energy efficiency, system optimisation and lifecycle performance, helping clients reduce operational cost and environmental impact.

The London Cableway is a high-profile transport asset comprising two terminal buildings and supporting tower structures spanning the River Thames. The site operates within a live public environment with continuous passenger movement, requiring strict coordination, safety control, and minimal disruption to operations.

The infrastructure includes a range of mechanical, electrical, and life safety systems critical to the safe and efficient operation of the cableway. As a publicly accessible transport system, the environment demands high standards of compliance, reliability, and responsiveness.

Scope of Works Delivered

• Full facilities management (FM) services including mechanical, electrical, and fire safety systems 
• Planned preventative maintenance (PPM) aligned to statutory and best practice requirements 
• Reactive maintenance and fault response across all building and system assets 
• Maintenance of HVAC systems, local water heaters, electrical infrastructure, and access systems 
• Statutory compliance management and reporting 
• Support with asset management, condition reporting, and lifecycle planning 

Delivery Approach

• Structured mobilisation including asset verification, condition surveys, and compliance gap analysis 
• Implementation of a planned maintenance regime aligned to SFG20 and asset criticality 
• Delivery through a dedicated engineering team supported by in-house capability and specialist supply chain 
• Use of CAFM system (Simpro) for job logging, SLA tracking, and reporting 
• Reactive maintenance delivered through a priority-based response model with clear escalation procedures 
• Close coordination with site stakeholders to ensure safe working within a live operational transport environment 

Outcomes

• Establishment of a structured and compliant FM service across all assets and systems 
• Improved asset reliability and performance through proactive maintenance and early fault identification 
• Enhanced compliance across statutory systems, including fire safety, electrical, and access equipment 
• Improved visibility and control of asset condition through accurate asset data and ongoing reporting 
• Reduced operational risk through consistent maintenance delivery and effective reactive response 
• Strengthened stakeholder confidence through clear communication, responsiveness, and service transparency 

Any Unique Features

• Live transport environment with continuous public access and operational constraints 
• Maintenance of both terminal buildings and tower-based infrastructure 
• Requirement to work at height and within restricted or high-risk areas 
• High-profile London asset requiring consistent service standards and reliability 

Compliance

• Works delivered in line with SFG20.
• Full RAMS, permit-to-work systems, and isolation procedures implemented across all activities 
• Ongoing compliance management and reporting to ensure adherence to statutory and contractual requirements