Cotton Rooms

Introduction

As a trusted mechanical, electrical and technical partner, Norton provides full lifecycle support from design and installation to maintenance and compliance across high-performance estates and complex environments.

Norton’s approach prioritises energy efficiency, system optimisation and lifecycle performance, helping clients reduce operational cost and environmental impact.

The Cotton Rooms form part of the UCLH Charity estate and provide a dedicated staff wellbeing and support environment, rather than a primary clinical treatment space. The facility comprises a mix of office and healthcare-adjacent areas, requiring careful coordination and sensitivity to ongoing use.

The space is actively used by both clinical and non-clinical staff throughout the day and supports a range of functions including staff rest, meetings, and charity-led initiatives for patients and families. As a live, occupied environment, all works were required to be delivered with minimal disruption and in line with strict safety standards. Certain areas are considered healthcare-adjacent, requiring alignment with relevant HTM guidance.

Scope of Works Delivered

• Full facilities management (FM) services including fire safety systems, mechanical and electrical maintenance, and statutory compliance 
• Air conditioning upgrades and system improvements to enhance performance 
• Fan coil unit (FCU) cleaning across multiple areas, including executive spaces 
• Installation of containment and cabling routes for nurse call systems within ceiling voids 
• Associated refurbishment, making good, and additional reactive works 

Delivery Approach

• Phased delivery programme to minimise disruption within a live operational environment 
• Integrated approach combining FM service delivery with project works 
• Close coordination between mechanical, electrical, and specialist contractors 
• Planned preventative maintenance aligned to compliance requirements and asset condition 
• Reactive maintenance delivered through a structured response model with clear communication to stakeholders 

Outcomes

• Establishment of a compliant and structured FM service across all mechanical, electrical, and fire safety systems 
• Improved asset reliability and reduction in reactive maintenance through proactive PPM delivery 
• Enhanced compliance across statutory systems, including fire safety and building services 
• Improved visibility and control of asset condition through ongoing maintenance and reporting 
• Consistent service delivery within a live environment, maintaining minimal disruption to occupants 
• Strengthened stakeholder confidence through responsive support and clear communication 

Any Unique Features

• Live, occupied environment requiring continuous stakeholder coordination 
• Combination of full FM service provision alongside capital project delivery 
• Multi-disciplinary works undertaken within confined ceiling voids with minimal redecoration 

Compliance

• Works delivered in line with NHS guidance, SFG20. 
• Full RAMS, permit-to-work systems, and robust health and safety controls implemented 
• Ongoing compliance management across fire, mechanical, and electrical systems