Farnborough Airport

Introduction

As a trusted mechanical, electrical and technical partner, Norton provides full lifecycle support from design and installation to maintenance and compliance across high-performance estates and complex environments.

Norton’s approach prioritises energy efficiency, system optimisation and lifecycle performance, helping clients reduce operational cost and environmental impact.

Overview

Farnborough Airport is one of the UK’s most advanced business aviation hubs, operating within a 310-hectare (770-acre) estate, which accounts for approximately 8% of Rushmoor’s land area.

The site includes more than 240,000 sq ft of temperature-controlled hangar space, 35 acres of ramp parking and a 4,000 sq m terminal building.

Recent expansion included Domus III, a new 175,000 sq ft hangar supporting growing airside operations.

Norton was appointed as Farnborough Airport’s technical delivery partner in 20XX, providing full maintenance, compliance and project delivery across the estate, ensuring reliability, safety and operational excellence in a highly regulated environment.

Scope of Works

• Comprehensive mechanical, electrical, fire and security maintenance across hangars, terminal buildings, control tower and critical communication sites.
• Planned Preventive Maintenance (PPM), emergency callouts and ad-hoc project works.
• Four-hour response window for emergency callouts, tailored to airside operational requirements.
• Asset tracking and performance reporting through the SIMPro CAFM system for real-time KPI management.

Delivery Approach

Given the complexity of operating within a CAA-regulated environment, Norton implemented a dedicated multi-team delivery model to ensure flexibility, compliance and resilience:

All engineers hold GSAT airside training, airside driving licences and the highest level of security clearance.

A dedicated Team Lead coordinates daily operations and communication between Farnborough’s estates team and Norton’s engineers. Live tracking through SIMPro supports same-day and next-day KPI commitments with transparent reporting.

This structure ensures a transparent, adaptable service model that meets CAA standards and client-specific KPIs.

Outcomes

• 100% self-delivered service model ensuring quality control and compliance.
• Zero unplanned downtime recorded during operational hours.
• Bespoke SLA and KPI tracking for tailored response times.
• Improved visibility and joined-up communication through CAFM integration.
• Continuous, proactive adaptation to operational requirements.

Unique Features

• One of a limited number of contractors approved to operate airside within a CAA-regulated environment.
• Bespoke working model aligned to Farnborough’s operational priorities.
• Dedicated multi-team structure ensuring resilience and continuity.
• Four-hour emergency response and same-day or next-day KPI model.
• Expertise in mission-critical maintenance environments.

Our engineers take ownership end-to-end, working as an extension of the client’s team to maintain safety, efficiency and uptime.

Every Norton project reflects the same care and accountability that has earned us long-term partnerships across London and the South East.

Additional Project Details

• Contract value: confidential
• Key accreditations: ISO 9001, ISO 45001, CHAS, SafeContractor, CAA Airside Approval.
• Sustainability measures: Energy efficiency initiatives, reduced travel emissions and waste management systems.
• Team lead: xxx

Compliance and Accreditation

Norton Group holds ECA, SafeContractor, REFCOM, Gas Safe, BSI, ISO 9001, iTrust, CHAS, OFTEC and IPHE accreditations, ensuring every project meets the highest safety, quality and environmental standards.