Privacy Policy

Last updated: 23 February 2026

Norton Mechanical Ltd (company number 6554447) operates the website www.norton-group.uk.

We are the data controller for the purposes of UK data protection law.

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

We collect personal data only where it is necessary.

  • Name
  • Email address
  • Telephone number
  • Information you include in a contact form
  • Technical data such as IP address and basic device information
  • Information about how you use our website

We collect this information when you:

  • Submit an enquiry through our contact form
  • Communicate with us by email or telephone
  • Browse our website

How we use your information

We use your personal data to:

  • Respond to enquiries
  • Provide information about our services
  • Maintain and secure our website
  • Improve website performance and usability

We do not use your data for automated decision-making or profiling. We do not sell personal data.

Lawful basis for processing

We process personal data on the following lawful bases:

  • Legitimate interests – to respond to enquiries and operate our website securely and effectively.
  • Contract – where processing is necessary to provide requested services.
  • Consent – where required for certain cookies or analytics tools.

Analytics and cookies

We use basic website analytics to understand how visitors use our website and to improve performance.

Analytics tools may collect information such as IP address, device type and pages visited. This data is used in aggregated form and is not used to identify individuals.

Where required, we obtain consent before placing non-essential cookies.

You can control cookies through your browser settings.

Sharing your information

We only share personal data where necessary to operate our website and services. This may include:

  • Our website hosting provider
  • Our website maintenance provider
  • Analytics service providers

All third parties are required to process data securely and only on our instructions.

We may also disclose information where required by law.

Data retention

We retain enquiry data only for as long as necessary to respond to your request and for legitimate business record-keeping purposes.

Technical website data is retained in accordance with our hosting and analytics provider’s standard retention periods.

International transfers

Our website is hosted in the United Kingdom.

If personal data is transferred outside the UK by a service provider, appropriate safeguards are applied in accordance with UK data protection law.

Your rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

The ICO can be contacted at www.ico.org.uk.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Kathy Marchant-Nel
Sheq Coordinator
Norton Mechanical Ltd
Email: helpdesk@norton-group.co.uk
Telephone: 0333 188 1470